Legal notice

Item

Details

Legal Name of Seller

MISSTOKYO / Lila Almog

Representative

Lila Almog

Address

5-chōme-34-4 Yoyogi, Shibuya, Tokyo 151-0053

Phone Number

080-3218-5297

Email Address

Lila@iammisstokyo.com

Sales Price

Prices are displayed on each product or service page. 

Additional Fees

Customers are responsible for any applicable customs duties, import taxes, currency conversion fees, or bank charges. Shipping fees are calculated at checkout.

Payment Methods

Credit Card 

Payment Timing

Payments are processed immediately at the time of order or booking.

Delivery Time

Digital Products (Ready to Walk): Access is granted shortly after payment confirmation.

Personal Planning: Based on the schedule agreed upon during the consultation.

Physical Goods: Dispatched from Japan within [7-14] business days.

Returns & Cancellations

Digital Products (Ready to Walk): Due to the nature of digital information, all sales are final. No cancellations, refunds, or changes to the selected travel month are permitted after purchase, regardless of the delivery timing.

Personal Planning & Consultations: No refunds are provided once the service has commenced.

Physical Goods (Pieces of Japan): Returns are not accepted for custom-made items. If a product arrives damaged, a replacement will be provided upon proof of damage.

Operating Hours

10:00 - 18:00 (Japan Standard Time, JST), excluding weekends and Japanese holidays.

Governing Law

These terms are governed by the laws of Japan. Any disputes shall be subject to the exclusive jurisdiction of the Tokyo District Court.